Warranty & Manual
Warranty & Manual
Organic Sleep Systems Warranty Information
Organic Sleep Systems 20 year limited Warranty Card. For customer making a claim, you must have an RMA Number issued by a representative of Organic Sleep Systems.RMA number are given by contacting Organic Sleep System by phone or email. RMA claims may take1-3 business days to be received. For any claim pictures of the damage/defect are required. Customer will be liable for any shipping cost or delivery fees. Organic Sleep Systems representative will work closely with you to resolve any issues you may have!
**Latex Mattress Cover(s) Are NOT Machine Washable**
To View Organic Sleep Systems Latex Mattress Warranty card Click Here.
100 Night Sleep Trial Comfort Guarantee For Latex Mattress Made By Organic Sleep Systems
We offer a 100 day In-Home Sleep Trail On all Latex (Organic,Natural,Blended) mattresses made by Organic Sleep Systems starting the first night you receive your mattress! Comfort Exchanges:
Your first layer selection may not have worked for you! Not A Problem! We work with you
in Picking the Right layer for you!
Once we/you pick the right layer we send your replacement layer out!
Enjoy your new mattress that has options!
Comfort layer Policy
Layers must be in undamaged condition. Any layers that are returned soiled, stained, torn, odor/smoke damage will not be exchanged.
Non-Refundable Fees: There is a $40 Shipping/processing fee for your first layer exchange. (Layers received stained, torn, odor damaged will be sent back at your cost)
We offer a second layer exchange (optional) with $200 fee plus shipping. (You are allowed up to (2) exchanges during the 100day trial time.)
Give it time! We require at-least 30 nights from when you received your mattress to use your Layer Exchange.
Please Note Our Latex Mattresses need to be used on all wood foundation or Slats spaced no more then 3 inches, adjustable foundation as well as platform base are ok! Do not use metal or spring boxes with latex this will void Comfort exchange as well as warranty.
Comfort exchange applies only to original purchaser only.
Tip for our customer(s):
Your layers are customizable! YES! There is no right your wrong way to configure your mattress, your body will tell you what it likes. For example, if your configuration is Soft (Top), Medium (Middle) , Firm (Bottom and your find it a little too soft, you can switch the Firm to the middle and the medium to the bottom to provide your more support; example Soft (Top), Firm (Middle), Medium (Bottom).
COMFORT EXCHANGE DOES NOT APPLY TO “AS IS” OR “CLOSE OUTS” MODELS
*** We will not refund any/all shipping or delivery cost. We Will not refund any bed accessories (pillows, sheets, foundation, damaged products, protectors). WE WILL NOT REFUND OR EXCHANGE ANY “AS IS” SALES OR “CLOSE OUTS”****
For Products not made by Organic Sleep Systems Warranty Information/Cards
For Products not made or warranted by Organic Sleep Systems please contact the manufacture for any claims. If for any reason you need help contacting or reaching out to any of these fine manufactures please contact Organic Sleep Systems for further assistants.
Glideaway Adjustable Base 20 year Limited Warranty Click Here to view.
Claims for Ergopedic Essentials ll Base must be sent to Organic Sleep Systems10 year Limited Warranty Click Here to view.
Product Manuals & Guide's
Glideaway Ascend Adjustable Base owners manual Click Here to view.
Glideaway Free Style Adjustable Base user manual Click Here to view.