Sorry your not happy!
If for any reason your not happy with your Organic Sleep Systems Mattress (Organic Latex, Natural Latex, Hybrid Latex) please contact us right away! Our Comfort Guarantee removes the risk of buying a mattress! However before trying to return your Mattress (Organic Latex, Natural Latex,Hybrid Latex), speak to one of our Sleep Experts to see if rearranging the layers can improve/change the way your mattress feels. If you still cant sleep comfortably or are not complete happy, you can return your mattress (Organic Latex, Natural Latex, Hybrid Latex) within 50 days of receiving your order.
For Returns: A $149.00 Return Fee will be applied to your refund. Also please save any & all packing materials when you receive your new mattress. You are responsible for repackaging mattress in original boxes or boxes.
Hybrid Mattress Return: If you bought our Hybrid Latex Mattress Online Contact us, our Sleep Experts will schedule a pick up for the mattress. A $175.00 Fee will be applied to your refund. If you bought your Hybrid Latex Mattress at our local location we will schedule our divers to pick your mattress, A $149.00 Fee will be applied to your refund.
* Please note if you bought from our Local Location in Tucson Arizona our drivers will pick your mattress from inside your home, Orders Online will be curb side pick up ONLY.*
RMA Number Required
Once you have contact us one of our Sleep Experts will process your return and you will receive an RMA number (All Returns Must Have RMA Number To Be Processed). Allow 1-5 business day(s) to receive your RMA number. Once we receive the items our Sleep Experts will inspect the mattress, allow 1-5 business day(s) for inspection. ANY mattress not in “Like New Condition”, stained, or damaged will not be returned; Any & all shipping or delivery cost will be applied to you. After Inspection 4-10 business to receive your Refund.
*Requests for refund to an alternate credit card or account will incur a 3% processing fee*
Items Not Returnable:
Adjustable bases, Foundation, Pillow(s), Sheets, Wool Toppers, Protecter(s), and Custom Size Mattresses can not be refunded for any Reason. All Sales are Final. *Mattress and foundations are hand made, all dimensions are subject to a 2% variance and may not be returned for this reason.*