Return Policy

Return Policy:

For Latex Mattresses Made By Organic Sleep Systems: 

If for some reason our mattress did not meet your expectations you may return your mattress; Only During the first 50 day(s) may return any latex mattress made by Organic Sleep Systems. All mattress must be returned in *LIKE NEW CONDITION*. A $99 return fee will be applied to your refund. Please note your mattress and it components must be ready for shipment back to us; please keep any & all boxes during this trial period. We can ship new Boxes for a additional cost.  

Custom Latex Mattresses: 

If these items are to be returned because of personal reason (“To Soft”, “To Hard”, etc.) will incur a restocking fee of 25% of the total invoice (product & shipping). 

During this time we encourage a water-proof mattress protector to be used during this trial period!

RMA Number:

To start the return process please email us or call; Please have proof or purchase included in your email or phone call. Once we received your request a RMA number will be sent to you with instructions for returns. Please allow 1-5 Business day(s) for an RMA requested to be sent back. The mattress & components (cover & layers) must be returned in like new condition; free form any damage ( Orders, Stains, Tears, Dirt, etc.) any items damage will be sent back and not qualify for a refund or return. ** Customer will assume all shipping charges for items being sent back**

Once we do receive your mattress & components we will inspect it; allow 7-14 Business day(s) for the inspection to be complete. We reserve the right to limit or refuse refund upon inspection

Allow 7-14 Business day(s) for a refund to be issued. 

Cancelation:

If for some reason your oder need to be cancelled please contact us right away, Order(s) may take up 1-2weeks to process and/or sent. Order(s) cancelled before shipment are 100 percent money back (7-10 working days for refund to be issued), Orders that have been shipped have $99 restock fee plus shipping cost (Refunds will not be issued until products are returned). 

“AS IS” “Floor Models” “Close Outs” 

These items can not be returned or refunded for any reason 

To View Return Card For Latex mattresses Made By Organic Sleep Systems Click Here

Adjustable Base(s):

Adjustable Base(s) are non-refundable or exchangeable; Any warranty issues should be handled by the manufacture. See Warranty & Manual page for your warranty information. 

Bedding accessories: 

Used or Open Items such as pillows, mattress protectors, mattress covers, mattress pads, frames, and sheets are non-refundable or non-exchangeable. Items still in original packaging unopened may be returnable or exchangeable upon inspection. We reserve the right to refuse refund or exchange upon inspection. 

Mattresses Not Made By Organic Sleep Systems 

In order for us to keep our prices low we do not offer any returns, refunds and/or exchanges to mattress not made by organic sleep systems. For any warranty issues please visit our warranty & manuals page for information. 

Payment, Pricing & Promotions: 

All pricing is subject to change without notice. For all prices, products and services; We reserve the right to make adjustments due to market conditions, product discontinuation, manufacture price changes, and other extenuating circumstances.